We value punctuality and preparation to ensure each session is delivered without compromise.

• If you arrive late, your session time may be shortened to preserve scheduling flow.
• Arrivals more than 15 minutes late may require rescheduling.
• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

Cancellations made within 24 hours of the scheduled appointment will incur a $25 fee.

After one late cancellation within a 12-month period, future late cancellations may be charged at the full service rate.

For clients enrolled in a package or program, late cancellations or no-shows will be counted as a session used.

Structured programs and packages are offered to support continuity of care.

• Programs must be redeemed within 365 days of the purchase date unless otherwise specified.
• Packages are prepaid and discounted based on structured participation.
• Refunds are not provided after 30 days from purchase.

If a refund is approved within the 30-day window:

• Services rendered and missed appointments will be calculated at the regular service rate.
• Any remaining balance may be refunded accordingly.

Unused sessions may be transferred with written authorization or converted to in-store credit.

Programs are not eligible for combination with other discounts unless explicitly stated.

Payment is due at the time services are rendered.

We accept cash and major credit cards.
We do not extend personal credit or accept deferred payments.

Healing Waters reserves the right to decline or discontinue services if:

• A client presents with contraindications
• Behavior compromises safety, professionalism, or respect

Your safety and the integrity of our wellness center are prioritized at all times.

Healing Waters maintains strict confidentiality standards.

We do not sell, trade, or distribute client information to third parties.

Client records are used solely for service delivery and operations.